Since they need to combine telephony audio (viewers dialing in from a phone) with the audio captured by users connecting with Computer Audio, they tend to downsample the audio to extremely low sample rates (to support the analog telephony audio) - to the tune of about 8 khz. What you're running into might be related to the way GoToMeeting encodes the audio for their MP4 files. Hi sds, and thanks for visiting our community forums! We're going to give that a try next time. I did also find in my research that it's preferable if the GoToMeeting recording is rendered as a. Audio is no longer dropping out and I'm able to freely edit the video. I'm not positive that did anything or not, but I have it set that way. I was also told by someone else at Camtasia to set my Edit > Preferences > Advanced > Hardware Acceleration setting to "Use software only mode". However, once I ran it through at 48, it did. I downloaded HandBrake and ran the GoToMeeting video through at 44.1. UPDATE: In case anyone else finds this, I wanted to submit an update. Should I submit a ticket on this or is this a known bug? I wondered if there is something I just don't know about? The last thing I want to do is build this hour long video just to find it has no audio.ĮDIT: I've confirmed that if I save the project, then re-load it when the "audio drop" happens, it corrects itself, which is a huge relief, but pretty cruddy. I found a couple of posts that MIGHT be related to this but had some differences, like the type of file they'd imported. I've tried carving it up into smaller chunks (thinking maybe it's just a huge file) to no avail. After that, nothing works to get the audio back except deleting the media from my timeline, deleting it from the project, then re-importing it. When I first import it, I can see the audio in the media on the timeline. It doesn't matter where I start the video, it just drops the audio after a minute or so of playback. mp4 file on my computer using Windows/VLC/whatever, the audio is present the entire video. I can preview it in Camtasia and the for about 1 minute or so the audio and the video are fine, then suddenly the audio from the recording disappears. I import the media into Camtasia and apply it to my timeline. mp4 file which was created/converted using GoToMeeting. One of my coworkers recorded a training video and wants me to trim it up in Camtasia.
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